Posted Apr 14
Senior Customer Service Representative
Impact Business Group
About the role
Sr. Customer Service Representative – WFH
- Remote | Fully Remote
- Industry: Other (HR, Admin, Mkt, Sales)
- Job Number: 18750
- Pay Rate: $ 17.00 – $ 17.00
Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Customer Service Representative for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference – every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
This role will support Internal groups such as Field Services, Sales and others with their Order, Maintenance and other administrative needs. SHIFT IS 10:30am to 7pm ET Monday – Friday
Position Description (Principle Duties and Responsibilities)
- Provides customer services relating to sales, sales promotions, installations and communications.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Develops organization-wide initiatives to proactively inform and educate customers.
- Develops improvement plans in response to customer surveys.
- This position requires knowledge that is acquired through experience, specialized education or training.
- The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
- The job requires a basic understanding of work routines and procedures in own discipline.
- The technical procedures for this level are well defined.
- The job works within well-defined procedures that may involve a variety of work routines.
- 1-2 years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Experience with Microsoft Office
- 5. Proficiency in Excel including pivot tables and various functions
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