Posted Mar 21

Senior Customer Experience Specialist

Kforce

Admin support

Remote

Contract

About the role

Senior Customer Experience Specialist
  • Location: Carrollton, TX or Remote, USA
  • Job Type: Contract
  • Compensation: Competitive
  • JobID: 1942695-WQG

Description
Kforce has a client in Carrollton, TX that is looking for a remote Senior Customer Experience Specialist for their team. If you’re interested in learning more about the mortgage process while maintaining strong customer service, this position may be for you. This role will be remote – anywhere outside of Texas.

Requirements
  • High School diploma/GED and 3-5 years of mortgage experience/customer service
  • Understanding of federal and state mortgage servicing requirements, standards, and processes
  • Understanding of mortgage-related terms, such as escrow, taxes, closing documents, and insurance
  • Understanding of loan processing systems; Encompass, MSP, & FICS preferred
  • Excellent written/verbal skills
  • Excellent comprehension skills
  • Comfortable emailing and speaking to Loan Officers/Branch Managers
  • Ability to adapt to a high-pace, dynamic environment (high volume data entry)
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Senior Customer Experience Specialist

Kforce

  • On-going project
  • Contract

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Remote

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