Posted Jun 30

Parent Support Specialist

All Here Education

Admin support

Remote

Contract

About the role

Parent Support Specialist
  • Remote OK
  • Contract
  • Product
About AllHere:
We are an Edtech company using artificial intelligence and machine learning to power a chatbot-driven text-messaging platform that supports students (and their families) to and through their K12 experience.
Our bots help students & families find the answers they need – wherever they are and whenever they need it – and offer schools a way to give one-on-one support to vast numbers of families & students.
We also believe in rigorous independent research of our product, especially with respect to at-risk students.
About the Role:
Reporting to our VP, Product & Client Success, you will provide guidance to students (and their families) as they navigate their way to and through school by responding to text-message questions and translating information – such as about attendance, student services and learning – and translating that information into bite-size communications suitable for text messages.
You will help teach our chatbots to provide better responses about our partner schools.
Additionally, you will be able to support different teams in our company with specific projects to improve our student and family experience with our product.
You will be able to also help draft creative and engaging text campaigns to be sent to thousands of students and their families; and clean and consolidate our knowledge base to improve user experience.
Responsibilities:
  • Monitor incoming message queues
  • Respond correctly, efficiently, and warmly to messages requiring responses.
  • Identify and create escalations as needed
  • Ask for clarity and support as needed
  • Can readily context-switch between message recipients.
  • Attend training sessions and review any updated documentation as needed
Desired Skills and Experience:
  • Have a minimum of 15 hours/week commitment
  • Have strong written and verbal communication skills
  • Have the ability to be flexible in a startup environment
  • Are fluent in at least 2/3: English, Spanish, French
  • Have strong attention to detail
  • Responsible and punctual
  • Are committed to deeply understanding the student and family populations we serve
  • Will successfully pass a background check
  • Are US-based
All Here Education logo

Parent Support Specialist

All Here Education

  • On-going project
  • Contract

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Remote

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